Frequently Asked Questions

Everything you need to know about Moschino Beauty products and orders.

Are Moschino Beauty products cruelty-free?

Yes, Moschino Beauty is committed to ethical practices. We do not test our finished products or ingredients on animals, nor do we commission third parties to do so on our behalf.

How can I track my order status?

Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website where you can monitor your delivery in real-time.

What is your return policy for cosmetics?

For hygiene reasons, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase. Please contact our support team to initiate a return label.

Do you offer international shipping?

Moschino Beauty currently ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.

How do I know if a product is suitable for my skin type?

Each product page features a detailed ingredient list and a 'Best For' section. If you have sensitive skin, we recommend performing a patch test or consulting with a dermatologist before full application.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and select buy-now-pay-later services like Klarna and Afterpay.